Jul 11, 2021
What to do if there is a problem with your deal or the vehicle
Watch out for the problems lists on the net
They either suggest the wrong thing or can’t explain it
If your deal has a problem
Factory problems must follow a plan
Due diligence, due process
Follow the Chain of command
Salesperson, Manager, Dealer principal or GM
Manufacturer (Company.com) and the bank
Better business (BBB.org)
Attorney general (your state.gov/attorney general)
FTC (federal)
UDAP statutes will help
Attorney last
Assertive and persistent, not aggressive